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Shipping policy

Order Policy

Brand Name Perfumes Inc employees, agents, logistics partners or designees will deliver the orders placed on the Site after the order has been successfully placed and the payment has been processed.

a.  Pricing: All the products will be sold via the Site, unless otherwise specified. The prices mentioned at the time of placing an order are the applicable prices.

b. Cancellation Policy: To cancel an order and receive a full refund you must email us at info@bnperfumes.com within 6 hours of placing the order. If an order has been dispatched, we cannot offer cancellation unless the product is defective.

c.   At the time of delivery, you may return a product if there are damages to the item and if the fault is on our end. Returns are not guaranteed without photo evidence of the damaged item. Returns cannot be completed due to change of preference for the product. We shall not be able credit or replace any items which have been kept beyond a period of three (3) days. We will make the appropriate adjustments to your order value once your item has been approved for a refund determined by Brand Name Perfumes Inc.

d.   Complaints: For customer support and issues, please email us at info@bnperfumes.com

e.   You agree and confirm the following:
I.   That in the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address or any other wrong information) any extra cost incurred by Brand Name Perfumes Inc for redelivery shall be claimed from you.

II.   That you will use the services provided by the Site, its affiliates, consultants and contracted companies, for lawful purposes only and comply with all applicable laws and regulations while using and transacting on the Site.


III.   You will provide authentic and true information in all instances where such information is requested of you. Brand Name Perfumes Inc. reserves the right to confirm and validate the information and other details provided by you at any point of time. If upon confirmation your details are found not to be true (wholly or partly), it has the right in its sole discretion to reject the order.


IV.   Prior to placing an order please check the product description and order, carefully. By placing an order for a product you agree to be bound by the conditions of sale included in the item's description.

 

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Have a question? Please contact us:

Customer Services

Call Us: 1.877.262.6371

Mon-Fri: 11:00 am - 7:00 pm

Saturday: 11:00 am - 6:30 pm

Sunday: 12:00 pm - 5:30 pm

Send us an email

SHIPPING

Free shipping delivery all orders of $149.99 CAD or more of eligible items across any product category qualify.

PAYMENTS
Accepts the following payment methods:

Credit Card: Visa, MasterCard, American Express. The total will be charged to your card when the order is shipped.

RETURN POLICY

 For full details, please see our return policy.

Delivery and return

All perfumes on our website are 100% authentic, and we only deal in authentic perfumes.

Delivery

We strive to process all orders as soon as possible. Orders are usually shipped within 72 business hours from Toronto, ON. After placing an order with us, you will receive a confirmation email at your provided email address. Once we ship your order, you will receive a shipment tracking email at the same address.

If an item in your order is out of stock, we will email you to inform you and refund the full amount for that product. If you have ordered multiple products and one or more of them are not available or out of stock, we will proceed with sending you the rest of the items and refund the money for the items that are out of stock or not available.

Returns

Please contact us at our email address, info@bnperfumes.com, and we will issue you a prepaid return label to send us back the product for return. The window to request a return or raise a concern is seven days from the date the customer has received the product, or the product has been delivered to the customer.

If a customer plans to return a product due to personal reasons where Brand Name Perfumes Inc is not at fault, the customer will be responsible for two-way shipping, which includes shipping from the company to the customer's address and from the customer's address to the company. If originally the customer's order qualified for free shipping, now while returning the product, the customer will be charged two-way shipping. If the customer has already paid the initial shipping charges, then the customer will be charged the return shipping charges, and the initial shipping will not be refunded.

Once the customer sends us the product and we receive it, it can take 3-4 business days to process the refund. First, the product passes our inspection, and then the customer is issued a refund, excluding the shipping charges.

Restocking Fee:

·         If the product is completely sealed with the plastic wrap on and it is in its original packaging, the customer is not liable for a restocking fee and is only liable for two-way shipping charges.

·         If the customer has opened the product (i.e., removed the plastic wrap), they will be charged a 25% restocking fee and two-way shipping charges, provided the product is not heavily used (a maximum of 2-3 sprays). The customer needs to return everything received with the product (all accessories, paperwork, envelope, perfume box, perfume box sleeve, etc.).

Once we receive your product in our warehouse, it can take 3-4 business days to inspect and issue a refund. Depending on your payment partner, it may take an additional 2-3 business days for the refund to reflect in your original mode of payment.

Non-returnable Items:

·         We do not accept returns of testers, preowned perfume bottles, open-box perfume bottles, perfume samples, or perfume vials.

·       Exclusive fragrances do not qualify for return unless they are unopened, completely sealed, and never sprayed.

 

Product Reformulation and Packaging Changes:

·         From time to time, companies may reformulate their perfumes or change their packaging, resulting in changes in scent profile or packaging design. Brand Name Perfumes Inc is not responsible for any of these changes, and such reasons do not qualify for a return.

We take great pride in providing only 100% authentic perfumes on our website. Shipping and handling charges are non-refundable unless the error or fault is on our part.

Customers have a 7-day window from the day the product is delivered to raise any issues or report damage or missing delivery.

 

 

Estimated Shipping Rates and Times

Destination Shipping Time Shipping Rates
Alberta 3 – 7 Business Days CA$12.95
British Columbia 3 – 7 Business Days CA$12.95
Manitoba 3 – 7 Business Days CA$12.95
New Brunswick 3 – 7 Business Days CA$12.95
Newfoundland and Labrador 3 – 7 Business Days CA$12.95
Northwest Territories 3 – 7 Business Days CA$14.75
Nova Scotia 3 – 7 Business Days CA$12.95
Nunavut 3 – 7 Business Days CA$14.75
Ontario 1 – 4 Business Days CA$8.95
Prince Edward Island 3 – 7 Business Days CA$12.95
Quebec 1 – 5 Business Days CA$9.95
Saskatchewan 3 – 7 Business Days CA$12.95
Yukon 3 – 7 Business Days CA$14.75
United States 3 – 7 Business Day CA$14.95

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